Are you experiencing homelessness?

There are various services available for people at risk or, or experiencing, homelessness, in all areas of Australia. State, Territory and local Governments, as well as many community sector organisations, operate telephone services which are a good first point of information and referral.

Please click on your State/Territory to be taken to the relevant area of the page.

NSW          Vic          Qld         WA           SA          Tas           ACT         NT

NSW

DoCS Domestic Violence Line
Provides telephone counselling, information and referral to people who have experienced or are experiencing homelessness and/or domestic violence.  This includes referrals to women’s refuges.
Available 24 hours, 7 days a week
Phone: 1800 656 463 or TTY: 1800 671 442

Homeless Persons Information Centre (HPIC)
Telephone information and referral service.
Operates 7 days a week between 9am to 10pm (closed each day between 1pm -2pm)
Phone: 1800 234 566

Youth Emergency Accommodation Line (YEAL)
Provides a referral and information service across NSW to young people aged 12-24 who are homeless or at risk of homelessness. Contact YEAL to speak to a member of staff on weekdays between 9am and 4 pm, on (02) 9698 5833 ext 25.
Alternatively, you can access the recorded message of vacancies in crisis services. There are two recorded messages - one for rural services and for metropolitan areas.

Phone:

Metro (02) 9318 2058
Updated on weekdays by 9:30am
Lists all current vacancies in the Sydney area in youth services. Most services are suitable for under 18’s only.

Rural 1800 424 830
Updated on Monday, Wednesday & Friday by 9:30am
Lists all rural vacancies & the region in which they are located.Most services are suitable for locals only.

Vic

Women's Domestic Violence Crisis Service of Victoria
Crisis telephone support including referral to safe accommodation (refuge) for women who are experiencing abuse.
Available 24 hours, 7 days a week
Phone: (03) 9373 0123 or country toll free 1800 015 188.

Salvation Army St Kilda Crisis Centre
A Statewide, open age service to people in need of support.
The Centre provides a crisis response with follow up referrals for assistance with housing and tenancy difficulties, finances and budgeting, substance abuse issues, and mental health problems.
The Centre also provides a 24 hour crisis response for women and children who are escaping family violence and access to family violence outreach services for transitional support.
Available 24 hours, 7 days a week
Phone: (03) 9536 7777 or 1800 626 727.

Qld

Domestic Violence Telephone Service - DV Connect Womensline
Provides support, information, advocacy, telephone counselling, referrals and importantly, the statewide coordination of emergency refuge and shelter placements across Queensland.
Available 24 hours, 7 days a week
Ph. 1800 811 811 or TTY: 1800 812-225 1800 811 811 crisis counselling and safe refuge.

Homeless Persons Information Queensland (HPIQ)
This service can help by providing information about:

• housing,
• advice and support,
• practical assistance such as where to get meals, showers and clothing.

This service is available for people of all ages.
Available 24 hours.
Phone: 1800 47 47 53 (1800 HPIQLD) or TTY 1800 010 222.

WA

Women's Domestic Violence Helpline
Telephone support and counselling for women experiencing family and domestic violence.  Can help you if you want to find a refuge or a safe place to stay or if you just need to talk to someone who will understand how the abuse affects you and your children.
Available 24 hours
Phone: (08) 9223 1188 or STD 1800 007 339.

Salvo Care Line
For people experiencing a crisis, enabling them to gain access to a network of services including:

• referral to emergency accommodation;
• telephone counselling; and
  
• information and referral for other material needs.

Available 24 hours.
Phone: (08) 9442 5777

SA

Domestic Violence Crisis Service
Services offered include:

• counselling and support for victims of domestic violence; and
  
• referrals to emergency accommodation. 

Available 24 hours, 7 days week.
Phone: 1300 782 200.

Family Accommodation Information and Referral Service (FAIRS)
Confidential telephone assessment and referral to access accommodation as well as advice on other housing.
Phone: 1800 003 308.

Trace-a-Place (TAP)
For young people, 12-25 who are homeless or at risk of becoming homeless.  Central assessment and referral agency for emergency and supported accommodation through the Supported Accommodation Assistance Program (SAAP).
Telephone lines open until 5pm.
Phone: 1800 807 364.

Crisis Care
Statewide after hours service.
Available between 4pm–9am weekdays and 24 hours per day on weekends and public holidays.
Phone: 13 16 11.

Tas

Safe at Home Family Violence Response and Referral Line
Offers information and referral to the full range of response, counselling, information and other support services.
Available 24 hours, 7 days a week.
Phone: 1800 633 937.

Homeless Support Helpline
Provides immediate support, information on your options and can arrange immediate emergency accommodation.
Available 24 hours
Phone: 1800 800 588

ACT

Domestic Violence Crisis Service
Provides counselling, support and access to safe accommodation.
Available 24 hours
Ph. (02) 62 800 900 or TTY (02) 6247-0893

Canberra Emergency Accommodation Service
Counselling and information on emergency accommodation for people facing homelessness
Available 24 hours
Phone: (02) 6257 2333.

NT

Dawn House
Crisis accommodation and support services for women with children escaping domestic violence.
Available 24 hours
Phone: (08) 8945 1388

 

Updated: June 2008