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HOMELESSNESS

AUSTRALIA

Creating a framework for ending homelessness

 

 

02 December 2011
(No INFORM 9.12.11)

INFORM                                     

Weekly e-bulletin of advocacy, research and policy in homelessness.

Homelessness Australia - the peak national body for the homelessness support sector.


NEWS of the WEEK                                       WEB     E    TW     FB    LINK

 

AWARDS

National Homelessness Services Achievement Awards

Australians are encouraged to nominate outstanding organisations committed to addressing homelessness in the first-ever National Homelessness Services Achievement Awards. Nominations are in seven categories, which celebrate excellence, quality, innovation and achievement by homelessness service providers. Nominations for the Awards close on Friday 16 December. Nominations here.

 

CAMPAIGN

Australians for Affordable Housing

Nearly one in ten Australia households are in housing stress. A startling 460,000 households spend more than half of their income on housing costs. It’s time to make some noise about housing affordability. Website. Facebook: www.facebook.com/housingstressed  

 

Every Australian Counts

Australians with a disability, their families and carers deserve a fair go. It's time to make every Australian count. Website.

 

Food for Families

This year marks the 20th Anniversary of Wesley Mission Victoria's Food for Families Appeal. Wesley aims to feed 20,000 families in crisis this Christmas. Website.

 

MEMBERSHIP

Past issues of HA News here. Receive current issues if you become a HA Member...

HA Membership time! Renew or join us...

Homelessness Australia invites you to read our brochure and think about becoming a member.

 

POSITIONS VACANT

ACTCOSS: Policy and Development Officer

Applications in by 5pm, 7 December 2011.

 

Housing & Homelessness Services jobs in Australia

 

CREATE Foundation

Positions Currently Available

 

Part-time GPs required (ongoing)

Mobile GP is a non-government agency providing health services to the homeless and marginalised. For further information, please call Stephanie Dunstan on 0457 925 357 or email steph.dunstan@mobilegp.org.au

 

EVENTS

DECEMBER

StreetSmart

DineSmart 2011 runs from 14th November – 24th December

 

ACT Shelter Reviews the Year

Travis Gilbert from Homelessness Australia will talk about 2011 and the homelessness sector. Canberra, 5 December, website.

 

Safe at Home, Safe at Work: Conference and Workshop

Domestic Violence Workplace Rights and Entitlements Project, Melbourne, 5 - 6 December, website.

 

Working with People who have Hoarding

Behaviours

Workshop from Disability and Aged Care Education and Training, Melbourne, 5 December, see attached and website.

 

2011 Social Impact National Conference

Indigenous Business and Entrepreneurship: New Models; Stronger Communities, WA, 6 December, website.

 

Housing & Affordable Living Forum

From WACOSS and Shelter WA, Perth, 12 December, website.

 

Housing Affordability Congress

The Housing Affordability Congress provides a holistic analysis of issues encompassing housing affordability in the housing industry today. Melbourne, 14 - 15 December, website.

 

2012 EVENTS

After Homosexual: The Legacies of Gay Liberation

Melbourne, 2 - 4 February, website.

 

Policy Research Methods Masterclass 2012

Promoting Professional Research, Consultation and Communication Skills for Policy Officers to Develop Robust Evidence-Based Policy. Canberra, 7 - 9 February, website.

 

6th Australasian Housing Researchers' Conference 2012

Housing in an Era of Risk and Crisis, Adelaide, 8 - 10 February, website.

 

What's the rent?

Seminar from Shelter NSW and Tenants Union of NSW, Sydney, 15 February, website.

 

Pathways through the maze

National Hoarding and Squalor Conference, Sydney, 21 - 22 February, website.

 

Kids Central Training

From Institute of Child Protection Studies and

Australian Catholic University, Sydney, 22 - 23 February, see attached or website.

 

2nd World Conference of Women’s Shelters

Scholarship applications are now open. Washington DC, 27 February - 1 March, website.

 

Shelter NSW

Lecture Series: How do housing and economics intersect? What are the key economic issues

shaping our housing? Mondays, 5, 12, 19 and 26 March 2012, from 4.00 pm to 6.00 pm, Sydney, website.

 

2012 Co-op Conference

Common Equity Housing, Melbourne, 8 March, website.

 

ADFVC, WHIN & Women’s Health

Identifying the Hidden Disaster:

The First Australian Conference on

Natural Disasters and Family Violence, Melbourne, 9 March, website.

 

CSW 56

NGOs that are accredited to and in good standing with the United Nations Economic and Social Council, may designate representatives to attend the annual sessions of the Commission on the Status of Women. New York, 27 February to 9 March, website.

 

Pathways to Housing & DESC Present the First:

Housing First Partners' Conference 2012

New Orleans, 21 - 23 March, website.

 

The Indigenous Forces at Work Conference 2012

Alice Springs, 21 - 23 March, website.

 

ACOSS Media Forum

Sydney, 28 March, website.

 

ACOSS National Conference

Sydney, 29 - 30 March, website.

 

Homelessness Research Conference

From the Australian Housing and Urban Research Institute (AHURI) and RMIT University, Melbourne, 19 - 20 April, website.

 

CLCNSW State Conference 2012

Sydney, 8 - 10 May, website.

 

The Homelessness NSW 2012 Conference

14 - 15 May, Newcastle, website.

 

National Rural and Regional Law and Justice Conference

Coffs Harbour, 18 - 20 May, website.

 

Australian Institute of Family Studies Conference

Melbourne, 25 – 27 July, website.

 

3rd National Affordable Housing Exchange

Australia Technology Park, Sydney, 26  - 27 July, website.

 

Violence Studies Conference 2012

The Humanities Research Institute and the Centre for the History of Violence at the University of Newcastle, Australia, is holding its inaugural Violence Studies conference in Newcastle, 21 - 23 August, website.

 

7th National Homelessness Conference

Making It Home: The Real Issues in Homelessness

Melbourne Convention and Exhibition Centre 5 - 7 September 2012, website.

 

The National Housing Conference

Brisbane, 30 October – 2 November 2012, website.

 

WEEKS & DAYS 2012

2012 is the International Year of Co-operatives

Australia produced a collectible coin to celebrate the launch of the year!

 

Homeless Persons Week 2012

Monday 6 August – Sunday 12 August

 

Youth week is 13 - 22 April and Youth Homelessness Matters Day (YHMD) day is 18 April

 

Social Inclusion Week 2012: 24 November – 2 December

 

THANKS to...

The journalists and media who write and report on the homelessness, housing and support sector.

 

The National Tenant Support Network (National TSN) is an independent, unincorporated not-for-profit initiative delivering a range of services to social and affordable rental housing stakeholders throughout Australia and New Zealand. Email to subscribe: TSN@thenexus.org.au

 

-Australian Domestic and Family Violence Clearinghouse

-Australian Institute of Family Studies

-Australian Policy Online

-Breakfast Politics

-Twitter and facebook just for existing!

 

NATIONAL

From Homelessness Australia, examples of how people can enter homelessness:

In 33 Days: Mother and Daughter

In 25 Days: Single person

 

Nurse breaks silence on life inside detention system

A mental health nurse has broken her silence about working inside Australia's immigration detention system. ABC News, 2 December.

 

Job opportunities lacking for disabled

A report looking at employment opportunities for disabled Australians has painted a far-from-positive picture compared to other developed countries.

ABC News, 1 December.

 

School, body image main worries for young: survey

Mission Australia's 10th National Survey of Young Australians surveyed almost 46,000 young people aged 11 to 24 (98 per cent aged 11 to 19). SMH, 30 November. Mission Australia’s survey. You’re probably wrong.

 

Our cities among the most liveable

The 2011 Quality of Living survey by Mercer has found Australia's cities ranked in the top 40 of the world's most liveable. Adelaide Now, 30 November.

 

MYEFO hits some targets and misses others: ACOSS

The Australian Council of Social Service says that the Federal Government has hit some good targets, such as targeting the wasteful Living Away from Home Allowance and deferring the 50% interest discount on bank deposits, but badly misjudged others, especially cuts to the Baby Bonus, which will hit low income families hardest, and the rolling back of the co-contribution superannuation arrangements for lower income earners, in today's Mid-Year Economic and Financial Outlook (MYEFO).

ACOSS, 29 November.

 

Commissioner says age crisis preventable

Speaking at the Australian Industry Group Personnel and Industrial Relations Conference, Age Discrimination Commissioner, Susan Ryan said that older people will continue to be pushed out of work at the expense of business productivity unless we start to reassess the way we think about the ideal employee. AHRC, 29 November.

 

Stronger human rights laws will ensure more scrutiny of law-making

The Australian Human Rights Commission welcomes the passage last week of laws that will strengthen Australia’s commitment to human rights. AHCR, 28 November.

 

Mental health counselling cuts hit hard

Jacqui Love is not looking forward to Christmas. She is worried about the financial and emotional strain, and going without the counselling she needs to cope. SMH, 28 November.

 

Hunger makes a poor incentive

It's been a tough year for the captains of industry. The galloping salary increases of pre-GFC days have slowed to a canter, The Australian Financial Review reported. But it's hard to feel sorry for, say, Westfield's Frank Lowy on a package of $16 million. SMH, 26 November.

 

Warning of plunge in house prices

Australian house prices could plunge by as much as 25 per cent if the European meltdown causes a global credit crunch, The Economist magazine predicts. The Age, 26 November.

 

Family violence reforms passed by Parliament

Attorney-General for Australia, 24 November.

 

Beyond the boom: the new economic challenge

Inside Story, 24 November.

 

Senator the Hon Mark Arbib

Latest media releases

 

The Hon Tanya Plibersek MP

Latest media releases

 

The Hon Kate Ellis MP

Latest media releases

 

DEEWR media releases

 

ACT

Online depression treatment helpful

A Canberra study has found online programs can help reduce the symptoms of depression and anxiety. ABC News, 2 December.

 

Union calls for Canberra hostels

The construction union is calling for hostels to be re-established in Canberra, amid fears a lack of accommodation is making it hard to attract interstate workers. ABC News, 2 December.

 

ACT to sign border deal

The ACT will gain a greater say in developments in the surrounding region under a major cross-border agreement with NSW to be signed today. The Canberra Times, 2 December.

 

NSW

Groups combine to help homeless

The Public Interest Advocacy Centre and Legal Aid New South Wales have combined to address the legal issues faced by the homeless in the New South Wales south east. ABC South East NSW, 30 November.

 

$5m accommodation plan for Muswellbrook TAFE

students

An estimated $5million project to help Muswellbrook TAFE students beat historically high rents in the Upper Hunter town will be submitted for federal infrastructure funds this week. Newcastle Herald, 30 November.

 

Complex about to take first tenants

The majority of units in $30 million public housing development will be allocated to people from the Port Macquarie area. Port Macquarie News, 30 November.

 

Under pressure

Rising housing costs mean that almost one-in-five Bathurst households is now struggling to make ends meet. Campaign manager of Australians for Affordable Housing, Sarah Toohey said the problem was worse for low income families ($600 a week or less in Bathurst) where high housing costs meant there was not much left over for “basics like food, clothing and transport, and also those irregular costs like birthdays and Christmas”. Western Advocate, 28 November.

 

Federal Government to set aside almost $1b for struggling NSW parents whose children stay in school until year 12

The Telegraph, 28 November.

 

Teen mothers told take your HSC, go to TAFE or lose your welfare payment

The Telegraph, 27 November.

 

Welcome to Fairfield: The welfare capital where one in five live on benefits

The Telegraph, 27 November.

 

Care Connect (Ongoing)

Service to help At Risk of Homelessness in Inner West Sydney. Care Connect’s Community Options Program (Housing Support) provides short-term to medium-term support services to people who are at risk of being homeless or being marginally housed. The Program has vacancies now. Please contact Lisa Clarke, Intake Case Manager on (02) 9830 8903 or lallen@careconnect.org.au.

 

NT

Darwin's Aboriginal housing woeful: report

The Danila Dilba Health Service report found many homes are overcrowded, dilapidated and 14 per cent of houses in the city's Aboriginal communities have no showers or toilets. ABC News, 30 November.

 

Qld

Indigenous doctors 'critical' to closing health gap

The head of medicine at Queensland's James Cook University says more Indigenous students need to sign up to medical courses to help improve health standards in remote communities. ABC News, 30 November.

 

Development of a National Regulatory Framework

Establishing a national regulatory system for housing providers is a whole-of-government reform commitment under the National Affordable Housing Agreement (2009–14). Communities Queensland, November.

 

SA

Bonig: Tenant and landlord rights

If you are involved in renting residential property, whether you are a landlord or a tenant, you will need to know your rights and obligations. Adelaide Now, 28 November.

 

Tas

Hobart Womens’ Shelter

The Hobart Women’s Shelter’s new website will help women experiencing domestic violence or homelessness find the support they need, the Minister for Human Services, Cassy O’Connor. Hobart Women’s Shelter website.

 

Harsh realities for homeless

Nearly half the homeless people surveyed in Hobart this week were at high risk of death, and those interviewed had spent an average seven years living on the streets. The Mercury, 1 December.

 

Needy on the home straight

Volunteers who walked the streets and parks of Hobart this week searching for the city's chronically homeless encountered some sceptical subjects. The Mercury, 1 December.

 

Move to house vulnerable

Under the 50 Lives for 50 Homes project some of those worst off will be matched with an apartment and support run by Common Ground Tasmania, which is building affordable inner-Hobart housing. The Mercury, 28 November.

 

Vic

Regional Victoria needs a plan for a smart future

Next year’s State Budget will be a battleground for families in regional Victoria, as the State Government looks to slash spending on services, warns a report from the Victorian Council of Social Service. VCOSS media release. VCOSS report Stronger People, Stronger State.

 

Planning should be about creating communities, not just buildings

Good urban and regional planning depends on it being a system – a series of connected and inter-related components that together achieve things. SMH, 30 November.

 

Great Australian dream still alive

For some time, the great Australian dream has been out of reach for many, with house prices soaring to unaffordable levels in many property markets. Bendigo Advertiser, 29 November.

 

WA

Department overhaul after lonely death independent audit has found

AN elderly man's body was left unnoticed for two years because public housing staff did not inspect his unit when they said they had visited three times, an inquiry has found. Perth Now, 30 November.

 

INTERNATIONAL

Europe

Hungary outlaws homeless in move condemned by charities

A new legal regulation has come into force in Hungary making homelessness punishable by a fine of around $600 (£384) or prison. BBC News, 1 December.

 

Social survey: doubt on end of crisis continues, but trust in EU's ability to make positive impact remains

European Commission, 29 November.

 

UK

Council teams up with landlord to improve services to vulnerable tenants

A partnership agreement between a council and a social landlord will unlock £250,000 a year for disabled facility grants for tenants in Kent. 24 Dash, 30 November.

 

USA

Study: Half of Iraq war veterans homeless

Jacksonville veteran gets help; Sulzbacher Center serving more vets

News 4 Jax, 1 December.

 

See poverty rates, trends for every California school district

Poverty is one of the most reliable predictors of student success -- poor children tend to perform worse academically than students who aren't poor. Almost 1.4 million California schoolchildren lived below the poverty line last year, up 32 percent from 2007, new census figures show. The Sacramento Bee, 30 November.

 

Lines Grow Long for Free School Meals, Thanks to Economy

Millions of American schoolchildren are receiving free or low-cost meals for the first time as their parents, many once solidly middle class, have lost jobs or homes during the economic crisis, qualifying their families for the decades-old safety-net program. NY Times, 29 November.

 

Recession Leaves Young Adults Most Financially Vulnerable: Study

While the Great Recession has affected nearly all Americans in some form, it's young adults who have suffered some of the worst economic losses since the start of the downturn. Huffington Post, 29 November.

 

Los Angeles Mission Cuts Jobs To Feed Homeless

With unemployment rates reaching record lows in over 50 years, the Los Angeles Mission has seen increased number of monthly constituents from 600 to 1000. Neon Tommy, 29 November.

 

Here's The Heartbreaking 60 Minutes Interview That Will Have You In Tears

Austin and Arielle Metzger have lived out of this yellow truck for months with their father, Tim. Business Insider, 28 November.

 

City Council Plans Suit Over Homeless Policy

Christine C. Quinn, the speaker of the City Council, announced plans Monday to sue the administration of Mayor Michael R. Bloombergover a new policy that imposes stricter requirements on homeless people seeking shelter. NY Times, 28 November.

 

Thousands of Massachusetts homeless families still hotel-based not HomeBASEd

The lobby is swarmed at certain hours with mothers and their children, one of several de facto homeless shelters in desperate times for families – and the state. Mass Live, 27 November.

 

Homeless veteran rate higher in Austin

A new federal report shows that the rate of homeless residents who are veterans is higher in Austin than other large Texas metropolitan areas. ABC Local, 26 November.

 

More homeless kids now living in cars

It's shocking to think that in this land of plenty, 17 million American children are living in poverty. That's nearly one in four. CBS News, 25 November.

 

There Is More to Ending Homelessness Than Simply Building Affordable Housing

Homeless advocates have long argued that the answer to ending homelessness is straightforward, build more affordable housing. I too subscribed to this dogma before moving to Pittsburgh, where the last thing any neighborhood needs is more housing development. Huffington Post, 23 November.

 

What if They Declared an Emergency and No One Came?

The Canadian Red Cross will provide support to the Attawapiskat reserve, where a state of emergency has been declared due to poor living conditions. Huffington Post, 21 November.

 

PUBLICATIONS & RESEARCH

‘Shining The Light: 10 keys to becoming a trans positive organisation’, Gooch B 2011, Galop, London

 

ABS

4441.0 Voluntary Work, Australia, 2010

8731.0 - Building Approvals, Australia, October 2011

4530.0 - Crime Victimisation, Australia, 2009–10

3415.0 - Migrant Data Matrices, Nov 2011  

1367.0 - State and Territory Statistical Indicators, 2011  

4533.0 - Directory of Family and Domestic Violence Statistics, 2011  

 

ACOSS

The Gender Audit Survey takes around 8 minutes to complete and seeks information about diversity within your workforce, within your senior management roles, and within your Board. We ask you to complete the survey and to circulate among your community sector networks. The deadline for responses is 12 December 2011 and results to be released on International Women’s Day on March 8, 2012. Survey.

 

ADFVC

What’s New

 

AHRC

Over 50? Send us your stories. Latest news.

 

AHURI

Youth Mentoring

 

Understanding the patterns, characteristics and trends in the housing sector labour force in Australia

AIFS

Therapeutic residential care in Australia: Taking stock and looking forward

 

Responding to women’s experiences of sexual assault in institutional and care settings

 

Promoting positive education and care transitions for children

 

ANGLICARE AUSTRALIA

State of the Family report

 

AIHW

Aboriginal and Torres Strait Islander Health Performance Framework 2010 report: New South Wales

 

Australian hospital statistics 2010-2011: emergency department care and elective surgery waiting times

 

Australia's welfare 2011 in brief

Australia's welfare 2011

 

Calgary Homeless Foundation

Plan to End Youth Homelessness

 

Child: Care, health and development (INT)

See articles here.

 

ACYS

Young people on the margins

 

Centre for Multicultural Youth

The Impact of Visa Restrictions and Entitlements for

Young People who Come to Live in Victoria

 

Centrelink

Help for people experiencing domestic and family violence brochure

 

FaHCSIA

National Plan to Reduce Violence against Women and their Children - Respectful Relationships Round Three

 

National Social Housing Survey with Community Housing Report

 

Griffith University

Journal of Social Inclusion

Article: A new way home Refugee young people and homelessness in Australia

 

Health Care for the Homeless Inc. (USA)

“Still Serving Time,” a new study exploring the connections among homelessness, incarceration, and re-entry in Baltimore.

 

Housing Stressed

How is housing affordability affecting your state?

 

Joseph Rowntree Foundation (UK)

Monitoring poverty and social exclusion 2011

Child poverty in large families

 

Melbourne Street to Home

Melbourne’s second registry week reveals progress

 

MCWH

On Her Way: Primary prevention of violence against immigrant and refugee women in Australia 2011

 

National Aged Care Alliance

Aged Care Reform Information Sheets

 

National Alliance to End Homelessness (USA)

The Heterogeneity of Homeless Youth in America: Examining Typologies

 

National Regulatory System

National Regulatory System for Community Housing Providers

 

Have your say...

Your feedback will help us design a better National Regulatory System for community housing.

 

NLCHP

The Criminalization of Homelessness in U.S. Cities

 

Ombudsman NSW

Addressing Aboriginal disadvantage: the need to do things differently

 

Parliament of Australia

Domestic violence in Australia—an overview of the issues

 

Inquiry into Cybersafety for Senior Australians

 

Productivity Commission

Early Childhood Development Workforce

 

Salvation Army & Swinburne Institute

No Home at the End of the Road?  A survey of single women over 40 years of age who do not

believe they will own their housing outright at retirement.

 

sane Australia

People living with psychotic illness

 

The Homeless Hub

Health Inequalities and Social Determinants of Aboriginal Peoples’ Health

 

The Treasury (AUS)

Consultation Paper - A Definition of Charity

 

UN Women

Progress of the World’s Women, factsheet

 

Vic Health

Sharing the evidence: Preventing violence against women

 

Victoria Online

Victorian Homelessness Action Plan 2011-2015

 

Volunteering Australia

Realising the economic potential of senior Australians. Enabling Opportunity

 

BOOKS

The Night Cleaner

The idea was simple: pack a suitcase, go to another city where you have no connections and try to find a job, anonymously. That was the idea that took Florence Aubenas - one of France's most

accomplished undercover journalists - on a journey into the worst recession since the Great Depression. Wiley website.

 

Doing youth work in Australia

Doing youth work in Australia is a three-volume resource designed specifically for Australian youth workers and students of youth work courses.

 

The New Volunteer Coordinator: The First 90 Days

21 Big Picture Tips to Rock Your Volunteer Program

Free eBook.

 

FUNDING

The IMB Community Foundation

Applications for funding in 2012 are now open and close 3 February.

 

New funding round for Indigenous Broadcasting Program now open

The 2012-2013 funding round for the Indigenous Broadcasting Program has opened and closes 3 February 2012.

 

GRANTS

Supported Accommodation Innovation Fund (SAIF)

Supported accommodation for people with disability. $60 million has been committed over three years to build up to 150 new supported accommodation places for people with disability. 

Apply from 5/09/2011  to 20/01/2012. Contact, email saif@fahcsia.gov.au or visit the SAIF website - http://www.saif.govspace.gov.au 

 

COMPETITION

2011/12 Black Dog Institute Writing Competition Competition closes 23 January, 2012.

 

LISTEN

Cyber-safe seniors

Fears about security and privacy stop many senior Australians from using the internet, according to a new inquiry into cyber-safety. Life Matters, 29 November.

 

Regrets of the Dying

Bronnie Ware speaks about her experiences in her book The Top Five Regrets of the Dying. Life Matters, 29 November.

 

Workplace resilience

One in four Australian workers claims to be under stress. Life Matters, 28 November.

 

Joe Cross: Fat, sick and nearly dead

He was professionally successful but physically bankrupt. Life Matters, 28 November.

 

Performance pay for teachers

Stephen Dinham discusses how the new national teaching standards could be used to measure and develop good teaching. Life Matters, 28 November.

 

VIDEO/FILM

Hutt Street Centre TV Commercial 2011

 

Homeless LGBT Youth: A Day In Our Shoes

 

Homeless children forced to live in cars

 

Invisible people: Kim

 

SCHOLARSHIPS

Australian Scholarships Foundation

 

SOCIAL MEDIA

How to Activate Volunteers Using Social Media

 

How social media empowers the homeless

 

BLOGS

Homeless 101.7: Internet, Hot Food, Freedom - Three Things a Homeless Person Can't Have - Aside From a Home

 

Hoarding and Homelessness (USA)

 

The Homeless Connection

 

VCOSS Voice (AUS)

 

YFoundations (Youth homelessness AUS)

 

The homelessness-advocate Daily (INT)

 

The Indigenous and Remote Daily (AUS)

 

An International Effort to End Homelessness

National Alliance to End Homelessness

 

EMAIL

5 Email Invitation Tips that Get Attendees to Your Events

 

LINKED IN
Making LinkedIn Work for You

 

TWITTER

Twitter in Plain English

From  http://commoncraft.com  a quick and plain English intro the micro-blogging service Twitter on You Tube.

 

WEBSITES

Settle Petal (AUS)

 

Families in Transition (USA)

The average age of a homeless child in the United States is seven years old

 

Community Housing in South Australia

The Peak Industry Body which represents Housing Organisations (Providers) in South Australia.

 

The Foyer Federation (UK)

The Foyer Federation's mission is to turn young people's experiences of disadvantage into solutions that support their transition to adult independence.

 

 

 

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Homelessness Australia (HA) includes material in INFORM as we find it. If you have been misrepresented we are happy to include the correct report in the next issue of INFORM.

HA doesn’t necessarily agree with or endorse material and views represented in INFORM.
media@homelessnessaustralia.org.au or ph 02 6247 7744